Ask SCORE: A New Approach to Organizational Management

A New Approach to Organizational Management
The Twelve Power Tools for Small Business Success
By Richard Walton
Assistant District Director for SCORE,

This year, we are going to provide our readers with something new and different. We will be presenting over the next twelve months, the twelve chapters in my book, Power Tools for Small business Success. The book contains information and applications for the twelve tools. They are arranged as follows:
Part 1 The Four Basic tools
Chapter 1 Finance: Breakeven Analysis, Ratio Budgeting
Chapter 2 Marketing: Customer Relationship Management
Chapter 3 Process: Productivity Growth, Quality Focus
Chapter 4 Innovation: Everyone is an Entrepreneur
Part 2 The Four Intermediate Tools
Chapter 5 Planning: The Devil in the Details of Execution
Chapter 6 Organizing: The Focus on Prioritization
Chapter 7 Leadership: Constant Development and Growth for Everyone
Chapter 8 Control: Plan Versus Actual: How Are We Doing?
Part 3 The Four Advanced Tools
Chapter 9 Complexity: Managing Unity and Variation
Chapter 10 Change: Strategizing, Value Creation, Organization Design
Chapter 11 Collaboration: Working as a Team, New Ventures
Chapter 12 Competence: The Learning Organization
Each chapter will provide insight into the important issues of each area, and the tools to manage more effectively, whether the economy is in recession or expansion. The design of the book and its chapter headings are based upon my experience as a business manager for many years and the combination of direct management experience with an academic career coupled with consulting and training. I believe that the mastery of the topics contained in each chapter is the key to success, now and in the future. The book is also based upon several assumptions that I have made based on the experiences as well as training and studies I have made over my career, which are as follows:
1. Every issue and related decision has both long and short term consequences. We must constantly be aware of both
2. No amount of operations change can be effective without the required change in management as well
3. Taking only a top down view of a situation, or a bottom up view of the same situation will result in incomplete analysis. We must do both simultaneously
4. Adaptability and change proficiency are the key qualifications for future managers
5. The more a manager focuses on the future, the more likely he/she is to be successful
As each chapter is presented, I would welcome comment and would also be happy to provide free counseling to owners and managers of small businesses confronting these issues.

Mr. Walton teaches Entrepreneurship and Quality Management at Frostburg State University. He is also Assistant District Director for SCORE, Western Maryland, and the President of ERMACORP, a Hagerstown based Management Consulting Firm. He may be reached at 301-462-9850, or by email to